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You’ll receive a message from DPD on the day of delivery. This message specifies a one-hour period within which your parcel will be delivered. If your plans change and you won’t be at home? Then you can easily adjust the time or place of delivery online. Text presented in the 'DPD Delivery Email Virus' email message: Subject: Your parcel is on its way We’ll deliver your BT parcel on Your parcel is on its way a 1 hour time slot has been selected for delivery once your parcel has been loaded on the van, usually by 1:00pm. Click run parcel track to get accurate delivery time or rearrange delivery. You’ll get a text from DPD on the day of delivery informing you of your time slot. Dpd delivery ‎ 04:12 PM. Placed order today, had a confirmation.

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Covid-19 Impact

We are pleased to assure you that we are continuing to send out bottles of Smokehead to your door. Given the impact of the current Covid-19 pandemic, deliveries may take longer to reach you than normal but we’ll be virtually raising a glass with you as soon as it does arrive.

UK shipping

Delivery will usually be made within 3 working days. Please allow 4-5 working days for Northern Ireland, The Channel Islands and Scottish Highlands and Offshore Islands. Delivery will be made by our chosen courier at any time between the hours of 07.00 and 17.30 Monday through to Friday. We do not deliver at weekends or bank holidays unless by special arrangement.

The Delivery process

• A one hour delivery time slot will be allocated by our courier DPD so that you don’t have to wait in all day for your parcel.
• This is sent via text or E-Mail so please ensure that you provide one or both.
• If the time and day is suitable no further action by you is required.
• If it’s not convenient there are plenty of options for you to choose from. You can change your delivery date, arrange to leave your parcel somewhere safe at the delivery address, deliver it to your neighbour, drop it off at your local shop, or go to the depot to pick it up.
• Simply click on Show My Options to proceed.

On the day Smokehead dispatches your goods you will receive e-mail/text notification from DPD confirming that the items have been dispatched and will be delivered Next Working Day by DPD, or if in an area where next day is unavailable a delivery day will be advised.

Accepting your parcel

Our standard deliveries are made during normal business hours, Monday to Friday; to ensure prompt delivery, someone must be present to sign for the parcel.
Please be advised that DPD's policy states that except in case of Delivery in a Safe Place, they require the Recipient of a Parcel to be of Legal Age. Furthermore, you as the recipient of the order, acknowledge that DPD will not carry out any age verification upon delivery. For full DPD T&C's please click here.

The age verification checks are at point of purchase as per our website's T&C's, please click here.

When will my parcel arrive?

You will receive your one hour window on the day of delivery once the driver has scanned all the parcels onto the van, this is usually by 12 noon. At this point you have the option to re- schedule the delivery day to any of the Next 3 working days. If no notification is received delivery will be attempted within this One Hour delivery slot. If no one is in to sign for their goods DPD will attempt to deliver to a neighbour at either side of the delivery address and you will receive an e mail /text confirming which address your item has been signed for at. After two unsuccessful delivery attempts our courier will notify us that they have not been able to deliver your goods and we will contact you to be advised whether a final attempt to deliver to the same address should be made; re-deliver to an alternative address; hold in delivery depot for you to collect (2 pieces of ID required) or Return to Smokehead. If you do not respond to either DPD or Smokehead after 2 failed delivery attempts, your item will be held in the delivery depot for 5 working days before returning the goods to Smokehead.

All purchases and postage charges within the EU are subject to VAT.

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International Shipping

We ship Smokehead to the following countries: Belgium, France (Inc Monaco), Germany, Luxembourg, Netherlands, Rep Ireland, Austria, Denmark, Switzerland, Czech Republic, Spain, Italy, Slovakia, Finland, Poland, Hungary, Sweden, Portugal, Estonia, Slovenia, Lithuania, Latvia, Norway, Croatia, Serbia, Bosnia Herzegovina, Iceland.

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Sadly for legal reasons we cannot deliver to countries outside of this list which includes the USA and Canada.

On the day Smokehead dispatches your goods you will receive an e-mail notification from DPD (please ensure you provide us with your email address) confirming that the items have been dispatched. This message will include a link to track your parcel. If there is no-one available to sign for goods our courier will automatically repeat this process the Next Working Day. After 2 unsuccessful delivery attempts our courier will notify us that they have not been able to deliver your goods and we will contact you to be advised whether a final attempt to deliver to the same address should be made; re- deliver to an alternative address; hold in delivery depot for you to collect (2 pieces of ID required) or Return to Smokehead. If you do not respond to either DPD or Smokehead after 2 failed delivery attempts, your item will be held in the delivery depot for 5 working days before returning the goods to Smokehead.

Tax and Duties
The addressee may be liable for excise fees/customs duty if the value/ proportion of alcohol sent exceeds the country limit. It is the purchaser’s responsibility to check this before ordering.
Smokehead shall not be liable for any of these fees and will not issue refunds on purchases not delivered due to non-payment of customs fees. All purchases and postage charges within the EU are subject to VAT.
PLEASE CONTACT YOUR CUSTOMS DEPARTMENT SHOULD YOU REQUIRE ANY FURTHER INFORMATION.

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